Heavenly Skin + Beauty Studio
        Business Policies

Eyelash Extensions require regular cleansing and maintenance by the client to maintain the Russian volume fans and your own eyes natural health. The client is responsible for their own daily hygiene and that clean lashes promote higher retention rates of the extensions as they can adhere better when oils and skin/make up debris is removed regularly.


 There are risks associated with artificial eyelashes applied to and /or removed from the natural lashes.

 eyelash extensions will be applied to the natural lash as determined by the Technician, Kelly Hayes at Heavenly Beauty Boutique so as not to create excessive weight on the natural lashes.


 As part of the procedure eye irritation, eye pain, eye itching, discomfort and in rare cases eye infection may occur. If I experience any of these issues with my lashes that I will contact my technician and have the eyelashes removed immediately and consult a physician at my own expense.


Refunds of any kind will not be given as you are paying for the artist time, product and other expenses. However in the unlikely event of a reaction within the first 48hours you will be entitled to a free removal of your lashes after advise from a medical professional. If you are unhappy with a service you may contact me within 72 hours of your appointment to discuss your concerns and if a fix can be done to address your concerns it will be done so with a complimentary 30 minute express touch up if it is at the fault of application or product. Any concerns addressed after 72 hours of your last appointment  or if you failed to follow the proper aftercare instructions, will be charged at full price for the service.


I understand 24hrs notice must be given on cancellations/shifting appointments otherwise a late cancellation fee will be charged. A one –time allowance of last minute cancellation or reschedule will be permitted for sickness or family Emergency . After that, the cancellation and no show policy is in effect.

Every Treatment/Procedure has a risk of reaction, even if you have had the same treatment prior. Your skin has the ability to change. Skin can also build up an intolerance to specific ingredients. Also medications, Illness and hormones can cause unwanted reactions.

A patch test is also recommended for treatments such as tinting, Henna Procedures. If you have any concerns please proceed with a patch test. Be aware you are required to wait 48 hours. Reactions are minimal but at Heavenly Beauty Boutique our main concern is you!!!!